The Result: The customer was continually supplied with parts (made to the correct dimensions) to keep their production line active.

The Delta t part, designed to fit into the customer's casing, was having a hard time doing so. Unknown to Delta t or the customer, the fixture used for making the part had slipped out of alignment and the parts were slightly distorted.

The customer called Delta t and explained that they had parts that were difficult to assemble and wanted to return them. Delta t immediately arranged for three Delta t employees to go to the customer's site. They spent two days reworking a sufficient number of parts to keep the customer's production line active. The remainder of the parts were returned to Delta t (at Delta t's expense), reworked to meet specification and shipped to the customer.

The fabrication fixture was corrected to the proper size and a better inspection gauge was made to detect any reoccurrence of this problem.

Delta t has another satisfied customer that is happy with the part and extra effort made to "making it right!"